Effective immediately we will be using the new electronic forms for submitted Full Service training site, instructor, and student information.
Please discontinue the use of paper-based Full Service form submissions.
Full Service (See detailed Full Service Process HERE)
The following message is from David Meltzer, General Counsel:
The 2016 election campaign season is well underway. As the chief legal, ethics and compliance officer for the American Red Cross, I want to alert all employees and volunteers to certain restrictions and allowable activities in reference to political campaigns, public policy positions and elections.
Restricted activities
The Red Cross Code of Business Ethics and Conduct provides that employees or volunteers will—
Any participation in political campaigns and other political events must be on your own time as a private citizen and not associated with time spent as a Red Cross employee or volunteer. Similarly, any participation in political campaigns and other political events cannot involve Red Cross personnel, property, material, email or address lists, and cannot make reference to your affiliation with the Red Cross other that what you would list on a resume.
The International Red Cross Network’s Fundamental Principle of Neutrality, which underscores the Red Cross mission, prohibits the Red Cross from involvement in controversies of a political, racial, religious or ideological nature. In particular, the Red Cross does not take sides or engage in any political campaigns on behalf of elected officials. Therefore, as a Red Cross employee or volunteer, you may not take sides or engage in any political campaigns on behalf of elected officials where you are attempting to represent the organization. Again, you may participate, but only as a private citizen.
As a 501(c)(3) non-profit organization, the American Red Cross is prohibited from supporting or opposing national, state or local candidates for political office, contributing money to political candidates, allowing its buildings to be used for political campaigns or engaging in any other partisan political activities. The ultimate penalty for violating this Internal Revenue Service law can be loss of tax-exempt status.
Allowable activities
As private citizens, employees and volunteers may choose to take an active interest in politics and campaigns. This is permissible. As individual citizens, you are, of course, permitted to associate with, and campaign for, political candidates. The distinction made by the Code of Business Ethics and Conduct is that your actions cannot be attributed to the Red Cross. To that end, you must act only in the capacity of a private citizen and not as a representative of the Red Cross in these political activities.
Also during this election season it is possible that Red Cross Humanitarian Services regions or Blood Services regions, their local boards and/or the Board of Governors members may be asked to take a position on behalf of the Red Cross on public policy issues that have an impact on the organization. You may receive a request to contact a public officials in Washington, D.C., or in your state capital. It is very important that any such request, no matter who it comes from, be cleared through national headquarters by the Government Relations Department (email: Government Relations).
Again, the Red Cross is a non-partisan organization, which means we must be extremely careful about taking sides on religious, political or ideological issues. This is particularly important in an election year, and I encourage you to take time to review the following Red Cross policies that apply, which will also assist you in your decision-making.
Applicable policies
Beginning October 1, students in all of our Workplace (Lay Responder) and Public Health(BLS/PRO/EMR) courses in both the Community and Full Service channels will receive invitations to complete surveys via email after their training is complete. This will include our Spanish-language Workplace courses. We need for our instructors to inform students to expect the surveys and provide them with the relevant information needed to identify their course when filling out the survey.
At this time, we will continue to require paper surveys for Advanced Childcare, Babysitting Training, Lifeguarding, Team First Aid Exercises and all Full Service classes where student emails are not provided (Visit coursedocuments.tk for to download these surveys). It’s imperative that we do everything we can to encourage our Full Service students to share their emails with us so they will receive their Digital Certificate and their survey!
We have a script (also avialable via suveyscript.tk) that instructors should follow at the end of each class where electronic surveys will be sent, and a handout (also available via suveyhandout.tk) for the students to fill in with the information needed to complete their survey. We want to ensure that our students understand that these surveys are very important to us and encourage them to provide feedback. In community classes, students can expect to receive their survey via email 24 hours after completion of the course. In Full Service Classes, students can expect to receive their survey 72 hours after completion of the course (24 hours after the course record is processed in the system).
Continue to follow the current process for issuing paper surveys for classes that do not qualify for the electronic survey.
As always, please reach out to your Training Specialist if you have any questions.
Per the instructor handbook, all instructors must be actively be using their official Red Cross email for all PHSS and CPR-instructor-related communications in order to be scheduled for courses. Course notifications and changes will only be sent to your Red Cross email, and the only email address that can be use in When-To-Work is your Red Cross email.
Going forward, this newsletter will only be sent to your Red Cross email. All instructors are expected to read all newsletter thoroughly to stay up-to-date on policy changes.
Additionally, all instructors MUST discontinue the use of “Email Forwarding” to a personal email because:
1) Email forwarding causes official Red Cross emails to often go to personal email SPAM (especially if our email message has attachments or images, which most do)
3) When you “reply” it will no come from your Personal email address instead of your Red Cross email (if it is a Full Service or Community client, this may look unprofessional). Depending on the way you personal email address is formatted, it may not be obvious who it’s coming from (ex: greensunshine134@aol.com – and there is no signature. Who is this??)
2) Forwarding causes Red Cross emails to be “Deactivated” because it does not count as officially “Logging In” It is an expense to the organization to maintain and re-order Red Cross email addresses.
Only instructors that agree to the official business communications practice of the Red Cross and Red Cross email use can remain in our instructor list. Please discuss with your Training Specialist should you have an questions or concerns.
Instructor Lite Training prepares you to access to SABA “Instructor Desk” . Once you complete the training and assessment, a request will be made to activate the “Instructor Desk” role in your SABA LMS account. SABA “Instructor Desk”provides you with access to download community course reports: 1) Community Student Roster list 2) Online Content Completion Status for Community Blended Learning Courses. Additionally, the SABA “Instructor Desk” administrative privilege allows instructors to enter participant results and close (“deliver”) their courses online.
Instructor Lite Training is Quick and Easy!
Whether or not you have been Red Cross email address or account, you should immediately proceed to complete your “Instructor Lite” Training. Follow Instruction List 1 (if you have a Red Cross email address/account) or follow Instruction List 2 (if you are still waiting for a Red Cross account to be assigned to you).
If you have a red cross email address, go to https://intranet.redcross.org log in with your Red Cross email address and password.
Search for “Instructor Lite”
Click on the search result “Instructor Lite” for instructions:
Click it to view the video and complete the assessment.
For the assessment, your “LMS ID” is the same your log-in username for SABA LMS (which should be your email address).
If you don’t have a Red Cross email/account yet see below for instructions:
Use the direct links for the Training and Assessments below:
Instructor Lite Training Video – http://youtu.be/WOw1MvLVixU
Assessment – http://www.emailmeform.com/builder/form/ccjba35gBb
To view a webinar review of Instructor Lite and Instructor desk, please watch the video below:
The American Red Cross PHSS department uses the When-To-Work scheduling system to assign CPR instructors to Community and Full Service courses. In order to be assigned to teach classes, you must update your availability and show “Green” (open) availability during times where courses are normally held in your area/region.
Posting your availability in the scheduling system is easy and fun!
Color Conventions and Rules:
Availability should only be entered as RED or GREEN (DO NOT USE PINK). Also, please make sure not to leave any boxes “White/Blank”. If there is a day/time-period in your schedule that is showing as Red/Pink/White/Blank, the schedulers will NOT select you for that shift.
However, if you leave part of your schedule Blank/White (where you meant it to be Red or Unavailable) you may accidentally be scheduled during that time. Red “Blocks” the schedulers for assigning you a shift during that time.
Notifications:
When you are assigned to a shift you will immediately receive an email notification to your Red Cross email (you will not be called).
Pre-Course action when you are assigned:
Make sure that if you are assigned to a Full Service (off-site) course that you plan to contact the client 3-5 business days before the start of the class to verify logistical details and have your digital forms ready to collect the participant information on the day of the course.
If you are teaching a Community (on-site) course, you will download the digital rosters with the pre-registered participant info so you’ll be prepared to set up your training for the number of participants showing on your list.
Scenario 1: if an instructor calls out sick, the Schedulers will be able to more efficiently find a substitute if your availability is up-to-date. It will avoid you getting a call from us about substitute-teaching a day when you are already busy (RED).
Scenario 2: if we get a short-notice off-site training (Coca-Cola, Cirque-Du Soliel, Royal Caribbean Cruiseline) we will only schedule/notify instructors for those opportunities if you have updated availability in When-To-Work and are showing GREEN for the day of the assignment.
Scenario 3: if you are showing as unavailable (RED) in you area during the same times of all the assignments that are posted, you will not be assigned for that month. The more available days you have (GREEN) to more likely you will receive an assignment notification from the scheduler.
Visit When-To-Work via http://www.whentowork.com
You can click the “Forgot Username” or “Forgot Password” links if you are having trouble logging in.
Please watch this video tutorial for Step-By-Step guide to adding your availability:
Instructor Guide 